qr88 Responsible Gaming

Our Commitment to Safe Play

At qr88, gambling is meant to be an enjoyable leisure activity — not a source of financial stress or distress. We take responsible gaming seriously and have built concrete tools into our platform so that every player in Malaysia can stay in control of their spend, time and habits.

This page explains what qr88 does to support safe play, what tools are available to you, how to request limits or self-exclusion, and where to find independent help if you need it. We encourage you to read through this before you start playing.

Who This Policy Applies To

This responsible gaming policy applies to all registered qr88 accounts, regardless of membership tier. Whether you are a Bronze-tier casual player or a Black Diamond high-roller, the same protections and tools are available to you. Responsible gaming is not a premium feature — it is a baseline right for every player.

Players who are or have been in treatment for gambling-related issues, or who have previously completed a self-exclusion period on any platform, are encouraged to contact our 24/7 Live Chat before opening or reinstating an account.

Recognising Problem Gambling

Problem gambling can develop gradually. Being aware of the warning signs is the first step towards addressing it early. Consider whether any of the following apply to you or someone you know:

• Spending more money or time gambling than you originally planned.
• Chasing losses — placing bigger bets to win back money already lost.
• Gambling with money set aside for rent, bills or daily expenses.
• Feeling irritable, anxious or restless when you try to stop.
• Hiding your gambling activity from family or friends.
• Neglecting work, studies or important responsibilities because of gambling.
• Borrowing money specifically to fund gambling.

If two or more of these sound familiar, we strongly recommend using the self-assessment tools listed in the Getting Help section below, and speaking to our support team about activating account restrictions.

Tools You Can Use on qr88

qr88 provides several account-level tools that you can activate at any time by contacting our 24/7 Live Chat. There is no waiting period to apply a limit — restrictions take effect immediately.

Deposit Limits

You can set a maximum deposit amount per day, week or month. Once the limit is reached, further top-ups are blocked until the period resets. Reducing an existing limit takes effect immediately; increasing a limit requires a 48-hour cooling-off period before it applies.

Session Time Reminders

Request a session timer through Live Chat. You will receive an in-app notification after your chosen duration (30, 60, 90 or 120 minutes). The reminder does not force a logout but prompts you to review whether you want to continue.

Cooling-Off Period

A cooling-off period temporarily pauses your account for 24 hours, 7 days or 30 days. During this time you cannot log in, deposit or place bets. Your balance is preserved and withdrawals can still be processed after identity verification. Contact Live Chat to request one.

Reality Check

Ask our support team to enable periodic net-session balance notifications. These show your total wagered amount and net result for the current session, giving you an honest picture of your activity without interrupting gameplay.

Self-Exclusion Process

Self-exclusion is a formal, binding restriction. Once applied, your account is suspended for the chosen duration and cannot be reopened early under any circumstances — including if you contact support and request reinstatement. qr88 treats self-exclusion requests with the same urgency as a security issue.

1. Contact 24/7 Live Chat

   Open the Live Chat window and tell the agent you want to self-exclude. You do not need to explain your reasons. The agent will not attempt to dissuade you.

2. Choose Your Duration

   Select 6 months, 1 year, 3 years or permanent exclusion. Permanent exclusion can only be reversed after a mandatory 5-year waiting period and a formal written request.

3. Confirm Your Identity

   The agent will verify your account holder details. This step prevents third parties from activating exclusion on your behalf without your knowledge.

4. Exclusion Takes Effect

   Your account is suspended within minutes. Any pending bonus offers are cancelled. Your available balance is retained and can be withdrawn once KYC documents are verified.

5. Withdraw Your Remaining Balance

   Submit your KYC documents (National ID Card, Passport or Driving Licence) if not already verified. Withdrawals to your registered bank or e-wallet are processed within 12 minutes after approval.

Deposit & Session Limits at a Glance

Protecting Minors

qr88 does not knowingly allow anyone under 18 to register or gamble on our platform. During registration, we collect your date of birth and require that you confirm you are of legal age. Age is additionally verified as part of the KYC process that must be completed before your first withdrawal.

If you share a device with children or teenagers, we recommend using parental control software to block access to gambling websites. Reputable tools available in Malaysia include Net Nanny and Kaspersky Safe Kids. Keep your qr88 login credentials private and never save passwords on shared devices.

If you suspect that a minor has accessed a gambling account — including your own — contact our 24/7 Live Chat immediately. We will freeze the account pending investigation and work with you to resolve the situation.

Getting Help in Malaysia

If gambling is causing problems in your life or the life of someone close to you, independent support is available. The following services operate in Malaysia and are free to contact:

• Befrienders Kuala Lumpur — Crisis and emotional support helpline, available around the clock.
• Mental Health Psychosocial Support Service (MHPSS) — Part of the Ministry of Health Malaysia; provides counselling referrals nationwide.
• Talian Kasih 15999 — Government social welfare hotline; covers financial distress and family counselling.
• Gamblers Anonymous Malaysia — Peer support group meetings for people dealing with compulsive gambling.

You do not need to be in crisis to call. Speaking to someone early, before the problem grows, is the most effective course of action. qr88 support staff can also direct you to appropriate resources when you contact us via Live Chat.

Common Questions