qr88: Privacy Policy
Last reviewed: November 2026
Overview
qr88 is an online casino and sports betting platform serving players in Malaysia. We are committed to handling your personal data responsibly and transparently. This policy applies to all players who register, deposit, play, or otherwise interact with qr88 — whether through a web browser or the qr88 mobile app.
We collect only the data we genuinely need to deliver a safe, fair and functional service. We do not sell your personal information to third parties for their own marketing purposes.
Personal Information We Collect
The table below lists the main categories of data qr88 collects and when we collect it.
| Category | Examples | When Collected |
|---|---|---|
| Account details | Name, date of birth, email address, phone number, username | At registration |
| Identity verification | National ID Card (NID), Passport, or Driving Licence | Before your first withdrawal (KYC) |
| Financial data | Bank account details, e-wallet IDs (Touch 'n Go eWallet, DuitNow), transaction records | When you deposit or withdraw |
| Device & technical data | IP address, browser type, device model, operating system | Automatically on each visit |
| Gameplay data | Bet history, game sessions, wagering totals, win/loss records | During active play |
| Communications | Live chat transcripts, support tickets, promotional opt-in preferences | When you contact us or update preferences |
| Location data | Country and approximate city inferred from IP | Automatically on each visit |
Why We Process Your Data
qr88 uses your personal information for specific, legitimate purposes. We do not use it beyond what is reasonably necessary for running the platform.
Account Management
We use your registration details to create and maintain your player account, verify your identity at login, and ensure only you can access your funds.
Payments and Transactions
Financial data is required to process deposits via FPX Online Banking, DuitNow, Touch 'n Go eWallet and Bank Transfer — and to pay out withdrawals. Minimum deposit and withdrawal thresholds are RM 20 each. Processing times are typically within 3 minutes for deposits and 12 minutes for withdrawals.
Fraud Prevention and Compliance
We monitor account behaviour to detect suspicious activity, prevent money laundering, and comply with applicable anti-fraud obligations. Identity documents (NID, Passport, Driving Licence) must be submitted and reviewed — usually within 24 hours — before your first withdrawal.
Customer Support
When you contact our 24/7 Live Chat team, we record conversation details so we can follow up accurately and improve our service quality.
Personalisation and Bonuses
We may use gameplay data to tailor bonus offers — such as the 100% Welcome Bonus (up to RM 100), 28% reload bonuses, 0.6% daily cashback and VIP tier progression — to your activity. You can opt out of personalised marketing at any time from your account settings.
When We Share Information
qr88 shares personal data only where it is strictly necessary. We do not sell your information.
- Payment processors: Financial institutions and e-wallet providers processing your transactions receive only the transaction-specific data they need.
- Game providers: Providers such as Sexy Gaming, JILI, KA Gaming, Ezugi, Playtech and Habanero may receive your session ID and bet data to deliver game content. They are contractually bound to protect it.
- Identity verification services: KYC document checks may involve a third-party identity verification service operating under a confidentiality agreement.
- Legal and regulatory authorities: We will disclose information when required by law or in response to a lawful request from a competent authority.
- Business transfers: If qr88 is acquired or merges with another entity, your data may be transferred as part of that transaction. You will be notified in advance.
Cookies and Tracking
qr88 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how players use the platform so we can improve it.
Types of Cookies We Use
- Essential cookies — required for the platform to work (e.g., session authentication, security tokens). These cannot be disabled.
- Analytics cookies — help us understand traffic patterns and game popularity. We use aggregated, anonymised data only.
- Preference cookies — store settings like language and display preferences across sessions.
You can manage non-essential cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to play.
How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a reasonable period after closure — typically to meet record-keeping obligations and handle any disputes. Transaction records are kept for a minimum of five years. If you request account deletion, we will remove all non-legally-required data within 30 days.
Your Rights Under This Policy
As a qr88 player, you have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you.
- Correction — Ask us to correct inaccurate or outdated information.
- Deletion — Request removal of your data, subject to legal retention requirements.
- Restriction — Ask us to limit how we process your data while a dispute is being resolved.
- Portability — Request your data in a structured, machine-readable format where technically feasible.
- Objection — Object to data processing based on our legitimate interests, including direct marketing.
To exercise any of these rights, contact us via 24/7 Live Chat. We aim to respond within 14 working days.
Keeping Your Data Safe
qr88 uses SSL encryption on all data transmitted between your device and our servers. Account access is protected by password authentication and optional two-factor verification. Our internal systems restrict access to personal data on a need-to-know basis, and all staff with access to player data receive regular data-protection training.
Despite these safeguards, no online platform can guarantee absolute security. If you believe your account has been compromised, contact our Live Chat team immediately so we can lock your account and investigate.
Players Under 18
qr88 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that a minor has registered, we will close the account immediately and delete all associated data. If you have reason to believe a minor has accessed qr88, please notify us via Live Chat straight away.
Updates to This Policy
qr88 reviews this Privacy Policy periodically and may update it to reflect changes in our services, technology or applicable regulations. When we make material changes, we will display a notice on the platform and update the "Last reviewed" date at the top of this page. Continued use of qr88 after a policy change constitutes acceptance of the revised terms.
Get in Touch
If you have questions about this Privacy Policy or want to exercise your data rights, the fastest way to reach us is through our 24/7 Live Chat on the qr88 platform. Our support team is available around the clock and can escalate data requests to the appropriate team.
For written requests, you may also submit a support ticket through your account dashboard. Include your registered username and a clear description of your request so we can assist you promptly.
Read and comfortable with our policy? Create your qr88 account and start playing — or return to the homepage to explore what's on offer.